Find out where your team’s time goes, and what you can hand to software.

A small app on your team’s computers shows how work really gets done.

Start free trial

14 days · up to 5 people · no card

Real results from Subliminal customers

$2.2M
in yearly savings found in one company’s first week
85%
of customer support work automated
3 days
to a full map of how a company works

Get hours back every week

See which jobs take the most hours, and which ones software could take over.

Northwind Billing/Workflows

Workflows

Every kind of work Northwind Billing does, found from recorded work.

All teamsBillingCustomer supportCollectionsAccounts payable

Workflow	Hours / week ↓	Automatable
Match incoming payments62 h a week could be automated	62 h	62 h
Chase overdue invoices	51 h	51 h
Answer billing questions	49 h	49 h
Approve vendor bills	38 h	38 h
Close the month	34 h	—

See how work really gets done

Every step, in every app, the way your team actually does it.

Northwind Billing/Workflows/Match incoming payments

How it runs, system by system

From the remittance in Outlook to the invoice marked Paid in NetSuite, as seen in 44 recorded runs.

OutlookRemittance PDF arrives in payments@

Chase ConnectExport yesterday’s statement

ExcelLine up payments in Daily matching

NetSuiteInvoice found?

yes · 93%

NetSuiteApply payment, invoice shows Paid

no match in 10 min

ExcelLog on the Unmatched tab

SlackPost the day’s totals in #billing

Catch costly mistakes early

Risky shortcuts show up with what was seen and how to fix it.

Northwind Billing/Risks

Risks

Policy deviations, data handling and operational security risks as they happen.

Open risksRisks page in the wiki ›

Vendor bank details changed from an email requestHigh impact

Seen: A vendor’s bank account was updated in Bill.com from an emailed request, with no call-back to the number on file. 3 times in the last month.
Impact: High. This is the most common route for invoice fraud.
Where: Approve vendor bills.
Suggested fix: Call back on the number already on file before any change, as the vendor bank detail policy says.

Customer card numbers pasted into a shared spreadsheetHigh impact

Full card numbers taken over the phone were typed into the shared Collections tracker.

Refunds over $1,000 issued and approved by the same personMedium impact

5 refunds over $1,000 were issued and approved in Stripe from one account, with no second approver.

Stop depending on what’s in people’s heads

Procedures that write themselves from the real work, and stay current.

Northwind Billing/Wiki/Procedures

How we match incoming payments

Written from 44 recorded runs by the Billing team.

Every payment that reaches the bank or Stripe is applied to the invoice it pays, the same day.

Steps

Collect the remittances. Open the payments@ inbox in Outlook. Save each PDF to the day’s folder.
Export the statement. In Chase Connect, export yesterday’s transactions as CSV.
Find the invoice. In NetSuite, search by the invoice number on the remittance.
Apply the payment. Accept customer payment and tick the invoices it covers.

System	Used for
Outlook	Remittance PDFs in payments@
Chase Connect	Bank statement export
NetSuite	Applying payments to invoices
Excel	Daily matching workbook, unmatched list

Shown: Northwind Billing, a sample company.

How it works

1
Sign up
About 5 minutes
2
Install on your team’s computers
You or your IT
3
See your company
First results within days, the full picture in about two weeks

Your data

Stored in the US on Amazon Web Services, encrypted at rest and in transit.
Only a small, named group at Subliminal can access production data.
Typing in password and card fields is never recorded, and password managers can’t be recorded at all.
No audio is recorded.
Never used to train AI models.
Every AI query on your data is logged before it runs.

Security details